Frequently asked questions

FAQ

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Where is my order?

Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this to follow your package's journey.

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What payment methods do you accept?

We accept a variety of secure payment methods. You can view all available options on the checkout page when you are ready to place your order.

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Can I change or cancel my order?

If you need to make changes to your order, please contact our support team as soon as possible. We cannot guarantee changes once an order is processed, but we will do our best to assist. Please see our Refund Policy for more details.

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A product I want is out of stock. When will it be back?

We work hard to keep our most popular items in stock. You can sign up for back-in-stock notifications on the product page, and we will email you the moment it becomes available again.

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I received a damaged item. What should I do?

We are sorry to hear that. Please contact our customer support team immediately with a photo of the damaged item and your order number. We will work swiftly to find a magical solution for you.

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What is your return policy?

You can find all the details about our return process, including eligibility and instructions, on our official Refund Policy page.

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Do you ship internationally?

We aim to share our magic with fans all over the world. For information about the destinations we ship to, please proceed to the checkout page where all available options will be displayed.

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How can I find out more about a product?

Each product page contains detailed information about materials, dimensions, and other specifications. If you have any further questions, feel free to reach out to us through our Contact Us page.

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My discount code isn't working.

Please ensure the code is entered correctly and that you have read its terms and conditions. Some codes are valid only for specific items or for a limited time. If the issue persists, our support team is happy to help.

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How can I contact you?

You can reach us by filling out the form on our Contact Us page or by sending an email to the address listed there. We look forward to hearing from you.